Altratoscana takes your rights in data processing seriously. In this statement, Altratoscana explains how it collects, processes and uses your personal data. It thus constitutes Altratoscana's general policy on data processing.
The controller is Altratoscana, Egelvoortstraat 51, 2970 Schilde.
For questions regarding this statement and our policies, please feel free to contact Tinne Terneven, tinne.terneven@altratoscana.com. For questions that are more than a request for information, we may ask you to identify yourself so that we can be sure that we are providing the requested information and data to the right person.
Altratoscana collects and processes data about you when you call on us as a customer for your vacation or contact us in any other way. Furthermore, your data is processed when invoices and other accounting documents are prepared. In some cases we process your data with the intention of proposing our services to you.
It concerns the data that you communicate to us and that we need for the correct execution of your vacation or other services for which you call upon us, such as your name, address, e-mail address, telephone number, etc... and professional data, such as company name and VAT number, and all other data in that connection. Usually you provide us with this data directly, but it is also possible that we obtain this data from other parties.
The data may also relate to your interests in, or plans for, future travel or related services. Financial data must be processed as part of accounting. Data about your position and activities are processed as part of communications or public relations.
We collect this data both when you complete our paper forms and when you do so electronically.
We process this data for our customer management (the proper execution of your vacation or provision of related services or products and thus fulfill the contract we make with you, to inform you about the services we offer, supplier management, accounting and communication/public relations.
In principle, we collect and process your data based on the contractual relationship we have with you as a result of your assignment and the contract we enter into with you.
Where processing is not necessary to carry out the contractual relationship, as in the case of direct marketing and communication, it is based on our legitimate interests as a company, in particular freedom of enterprise and information. In doing so, we always ensure that a balance exists between our and your interests, for example by granting you a right of objection.
Your data are mainly processed internally for customer management and accounting purposes. They may be passed on to subcontractors we use. This is specifically the case for the proper execution of your vacation and possible related services for which you call upon us.
Sometimes we are required to provide information about you. This is particularly the case when we are required to do so by law or government agencies have the right to request data from us.
In principle, your data will not be transferred to third countries or international organizations.
If we process your data for the purpose of direct marketing, you may object at any time. To do so, simply contact Tinne Terneven, tinne.terneven@altratoscana.com.
You can consult the data we process about you and, if necessary, have them corrected or deleted. To do this, simply ask Tinne Terneven, tinne.terneven@altratoscana.com , with proof of your identity. We request this in order to prevent your data from being disclosed to anyone who is not entitled to it.
If you disagree with the way Altratoscana processes your data, you can always lodge a complaint with the Data Protection Authority (www.privacycommission.be), Printing Press Street 35 at 1000 Brussels.
We take the necessary measures to adequately secure your personal data.
Altratoscana reserves the right to change this statement and/or policy. Changes will be notified to users via the website.